What is safeguarding?

Safeguarding means protecting an adult’s right to live in safety, free from abuse and neglect. It is about people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, while at the same time making sure that the adult’s wellbeing is promoted including, where appropriate, having regard to their views, wishes, feelings and beliefs in deciding on any action.

CHH works with vulnerable adults and may also come across vulnerable children whilst providing caring. We take a holistic approach to safeguarding using the ‘Think Family’ method to safeguarding adults and children at risk and have a mandatory duty to do so. Sometimes the people being abused or neglected may not recognise the signs, our safeguarding leaflet provides information for all clients with key contact number for the local authority and will be provided to all clients at the first contact. Where there are concerns with abuse we will ensure that we share our concerns with you, when safe to do so, and other agencies as relevant to keep you safe.

What recruitment checks do you complete?

CHH has robust interview processes in place, mandatory training and we complete enhanced DBS checks for all staff during the recruitment and the onboarding process. Staff are required to provide a minimum of two references. CHH diligently contact the referees to ensure the safety of of services and service users. All staff will be required to complete mandatory safeguarding training to identify safeguarding concerns in practice and have mandatory duties to report safeguarding concerns where an adult is at risk of serious harm.

What is whistleblowing?

Whistleblowing is when a worker, person who we support, family member, or member of the public reports suspected wrongdoing in relation to the people we support.

Officially this is called ‘making a disclosure in the public interest’. If you have any concerns around the care a person who we support is receiving you can phone us to report your concerns. All concerns will be looked into by the registered manager of CHH.